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Privacy Policy

This Privacy Policy was last modified on October 15, 2015.

In this Privacy Policy, references to “you” mean any person submitting any data to us or the site www.elica.in .

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Data collection

We may collect various information if you seek to place an order for a product to us on the Site. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, payment details. We need this information in order to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).We may also use your data in order to manage the Site, enable you to subsequently use parts of the Site, send you information relevant to the Site or our products, and in case we have any queries.You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

We shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in the India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the site.

Payment:

Elica PB India Private Limited uses PayUMoney services for payment. PayUMoney offer Various reliable and secure methods of payment like Credit card / debit card & Net banking.

PayUMoney

If you have a PayUMoney account, you may make the purchase using your account. In this case, when concluding the order you will be directed to the payment page of the PayUMoney web site. At this point you can make the payment through your account. For purchases with a Credit Card, at the time of concluding the order (of the online transaction), the reference banking institute will authorize the payment of the amount relating to the purchase made. This amount will be charged to your credit card. The information provided will be managed in a way to ensure the complete security of the transaction.

Surveys and Competitions:

From time to time, our site may request information from users via surveys or competitions. Participation in these surveys or competitions is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address) and demographic information (such as gender, age). Contact information will be used to notify the winners and to award prizes. Survey information will be used for purposes of monitoring or improving the functionality and user satisfaction of this site. We do not share aggregated demographic information with our partners or advertisers.

Third Parties and Links:

We may also pass your details to our distributers and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to analyze data and to provide us with marketing or customer service assistance.

Cookies:

The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that the some functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses.

Terms of use agreement:

Important Notice: When you access this website, you acknowledge that you have read and agree to abide by the Terms of Use as displayed here.

Terms of Use:

When you access this website, you acknowledge that you have read and agree to abide by the Terms of Use set forth hereafter.

No Compensation:

Elica PB India Private Limited will not give any compensation if the product does not meet your expectation, or delay in delivery caused by unforeseen circumstances, missed opportunities to avail a certain discount, any issue with our delivery partners or our payment partner, any voucher which got deactivated due to end of expiry date, or unavailability of items which the customer tried to purchase. Neither Elica PB India Private Limited nor any of its affiliates, parent or Sister Company, directors, employees or other representatives shall be held liable for errors contained herein or for any incidental or consequential damage such as but not limited to loss of data, loss of profits or revenues, business, loss of reputation or any economic loss in connection with the furnishing, performance, or use or inability to use this website or reliance on the information provided and material contained in this website. Elica PB India Private Limited may, at its option, terminate without notice any person's or entity's access to the website upon any breach of the Terms of Use of this website without prejudice to its right to claim for compensation of damages. Any economic loss in connection with the furnishing, performance, or use or inability to use this website or reliance on the information provided and material contained in this website. Elica PB India Private Limited may, at its option, terminate without notice any person's or entity's access to the website upon any breach of the Terms of Use of this website without prejudice to its right to claim for compensation of damages.

Warranty and information:

http://www.elicaindia.com/WarrantyPolicy.aspx

Variation in Product Specification: In our endeavor to continuously upgrade the product, specification may change without prior notice. Pictorial representation may not be actual product, features as shown may not be part of standard accessories.

Disclaimers:

Changes to this website information herein might be made periodically and shall be incorporated in new editions. This information may include technical inaccuracies or typographical errors. Elica PB India Private Limited does not warrant that the electronic functions contained in this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the information available through this website. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining means for the reconstruction of lost data.

Purchase terms and conditions:

GENERAL INFORMATION:
You must be an adult and mentally capable to make a purchase.

PRODUCT INFORMATION:
In order to make the purchase of products clear and transparent, the technical characteristics, sizes, price, methods of use are declared, through the pages with details of the articles for sale, accompanied, where possible, by images that may illustrate the features of the product and/or the related packaging.

Availability of the products:
All the products on the Elica PB India Private Limited web site may be purchased. The article's availability is specified in the article details sheet. If the request made through an online order cannot be immediately processed, a communication will follow via e-mail, or in any case our staff will contact you within one working day from receiving the order. Although the availability of products is updated regularly. However a product marked as available may become unavailable after confirming the order. In this case the customer will be contacted via e-mail or telephone to replace the product or receive a refund from respective payment gateway.

Prices:
The Prices (including Taxes which are applicable) and in Indian Rupees are listed next to each product on the online. The price that will be invoiced is the one next to the product at the time of concluding the order, in addition to the shipping expense contribution, which will be calculated at the time of summarizing the order also based on the payment method selected. Elica PB India Private Limited reserves the right to change the prices of the products and the shipping expense contribution without warning. Any new amounts will be effective from the time when they are published on the site and will be applied to the sales made from that moment onwards. In case of displaying an incorrect and/or clearly negligible, for any reason (computer bug, manual error, technical error…), Elica PB India Private Limited reserves the right to cancel the order, also in case of initial validation.

Shipment and Delivery:
When making an order, the shipping expenses will be calculated in relation to the destination of the goods & weight of articles purchased. When the package leaves Elica's warehouse you will be sent shipping details and approximate delivery time. We may also direct the orders to our local dealers for faster shipments. Customer should sign duplicate copy of the invoice as a proof of delivery and hand over to the dealer. If you do not receive the package as scheduled and have not received any related notification, please immediately contact us on shop@elica.in.
After the confirmation of order it will take 48 working hours to send your goods purchased to shipping company. We try and deliver orders within 7 days.  The shipments may be given to Shipping companies selected & approved By Elica PB India Private Limited. The shipping company will always make TWO delivery attempts at the destination address. If no-one is found to sign for the package, the goods are put in the stock of the relevant office. The customer will be responsible for collecting the package, otherwise after 7 days the goods will return to Elica PB India Private Limited. As a consequence, we advise you to put a place that is always attended as the delivery address.

Content:
Although utmost care has been taken to publish this website and its content. Elica PB India Private Limited does not accept any responsibility for in accuracy of data and may have typographical errors. This content is only for information purpose and may vary from the actual, due to continuous innovations. All logo’s, trade-marks, pictures, photographs, texts and documents in general re- produced here in and application software and codes used for implementation of this website are exclusive property of Elica PB India Private Limited or Elica group companies.

Law Applicable:
All legal transactions between client & Elica PB India Private Limited shall be governed by the Law of India. Any dispute arising from interpretation of content will be subject to Exclusive jurisdiction of competent courts in Pune. Company reserves discretionary powers to settle the same. Existence of dispute if any against Elica PB India Private Limited does not constitute claim against Elica PB India Private Limited its subsidiaries, directors or employees. All documentary submissions, presentations, and proceedings shall be in the English language.

How to contact Elica PB India Private Limited about this privacy policy?

It is important to us at Elica PB India Private Limited to hear what visitors have to say about our services, and our policies. If site visitors have any questions, concerns, or complaints about this Privacy Policy, or want to let us know what they think about the Elica PB India Private Limited.com or Elica PB India Private Limited Products, they can use the "Contact us" form.